Street Collection offers free standard shipping on orders delivered within South Africa. The information below explains our order processing procedures, estimated delivery times and delivery requirements.
Order Processing and Delivery Times
Orders are generally processed within 1–2 business days. Orders placed before 12:00 PM may be processed on the same business day, while orders placed after 12:00 PM may be processed on the following business day.
Standard delivery is estimated at 2–5 business days after dispatch. These timeframes are estimates and may vary depending on the delivery address, courier operations and other circumstances affecting shipment.
Orders placed over weekends or South African public holidays are processed on the next available business day. Orders are not dispatched on weekends or public holidays.
Delivery Delays
During peak seasons, promotional periods or periods of increased order volumes, processing and delivery may take longer than usual. Delays may also occur due to courier operations or other unforeseen circumstances.
In some cases, delays of up to 14 additional business days may occur. Where we become aware of a significant delay affecting an order, we will notify the customer using the contact details provided at checkout and provide an updated delivery estimate where available.
If an issue involving product availability or an order requirement affects fulfilment, we will contact the customer to explain the situation and advise on the next steps.
Delivery Areas and Requirements
We currently deliver within South Africa only.
Standard shipping is free on all orders delivered within our service area.
A valid physical street address is required. We do not deliver to P.O. Box addresses.
Deliveries are subject to the availability and coverage of our courier services.
Courier Services
Orders are delivered through courier services, including Aramex and The Courier Guy. The courier used may depend on the shipment and delivery destination.
Tracking Your Order
Once your order has been dispatched, we will send an email containing tracking information and the relevant courier details, where tracking is available.
Customers can also visit our order tracking page:
https://www.streetcollection.store/track-order/
Please allow time for tracking information to become available after dispatch.
Delivery Issues
If your order is delayed, arrives damaged, appears to be lost in transit, or is marked as delivered but has not been received, please notify us as soon as possible through the customer support details published on our website.
We will review the information provided and, where appropriate, liaise with the courier to investigate the issue and determine the next steps. Any resolution will be handled in accordance with applicable consumer-protection laws and the circumstances of the order.
