At Street Collection, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds.
Return Eligibility
To qualify for a return:
- Items must be returned within 30 days of the delivery date.
- Products must be unworn, unused, and in their original condition, including all original packaging, labels, and tags.
- Items purchased on sale or during promotional events are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective.
How to Request a Return
To initiate a return:
- Contact our support team with your order number and reason for the return.
- Our team will provide return instructions and the return address.
- Once your item has been received and inspected, we will notify you of the outcome and proceed with the refund or exchange if approved.
Return Shipping
We are pleased to offer free returns. Street Collection will cover the cost of approved return shipping, making the process as convenient as possible for our customers.
Exchanges
If you would like a different size or colour, please follow the standard return procedure. Once your return has been approved, you may place a new order for your preferred item through our website.
Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Please note that while we process approved refunds promptly, it can take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.
Important Information
- We recommend keeping proof of shipment and any tracking information related to your return.
- Returned items must meet all eligibility requirements to qualify for a refund or exchange.
- Street Collection reserves the right to reject returns that do not comply with this policy.
Need Assistance?
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through our website’s Contact Us page. We strive to respond to all enquiries within 48 business hours.
Policy Updates
Street Collection reserves the right to amend or update this Returns & Refunds Policy at any time. Any changes will become effective immediately upon publication on our website.